Terms and conditions

All Taste WANA contracts are with House of Fig FZE, a company registered in Sharjah, United Arab Emirates, with Taste WANA operating as its subsidiary. The following outline addresses the liabilities of Taste WANA/House of Fig FZE and the responsibilities of the customer.

Booking Policy

  • A 25% deposit is required to confirm a tour booking and commence visa proceedings.
  • The remaining 75% is due 90 days before the tour start date. Please note that this policy is subject to change based on the tour destination. In some destinations, the final payment must be made in cash upfront.

Cancellation Policy

By Customer

  • A 25% deposit is non-refundable.
  • If a booking is cancelled up to 90 days prior to the tour start date, and we have received the remaining 75%, a refund will be issued, less any associated transactional fees.
  • If a booking is cancelled within the 90 days leading up to the tour start date, the booking may be postponed, and/or a refund will be assessed on a case-by-case basis.

By Us

  • We reserve the right to cancel your tour. However, we will only do so under unavoidable circumstances, such as flight cancellations, civil or political unrest, or “Force Majeure” events.

Tour itineraries do not guarantee the exact contents of the tour. While we strive to adhere to the provided itineraries, adjustments may be necessary. We reserve the right to make last-minute changes or modifications to the itinerary as required.

Force Majeure

Force Majeure encompasses any unforeseeable event or circumstance beyond our control, despite exercising all due care. Such occurrences may include, but are not limited to, war, civil unrest, terrorist activity, industrial disputes, natural or nuclear disasters, adverse weather or road conditions, fire, bureaucratic obstacles, and changes in schedules or modes of transport by ferry companies, airlines, buses, or trains. In the event of such circumstances, the trip will be postponed. If the customer is unable to attend the rescheduled tour, they will be entitled to a refund, minus any costs incurred by us.

Vaccinations, Passports, and Visas

Medical vaccinations, passports, and visas (depending on the destination) are solely your responsibility and must be arranged before departure. We cannot be held responsible for trip cancellations if you are unable to fly or continue the tour. In the event that you cannot travel due to the unavailability or lack of the necessary visa, we reserve the right to retain the trip cost.

Whereby We Are Procuring a Visa Application:

When facilitating a visa application, it’s essential to recognize the potential for visa refusal, as with all travel processes. While our success rate in obtaining visas for customers has been generally high, any instances of visa denial have been for valid reasons. If a customer provides accurate information and their visa is refused, we will provide a full refund of any payments made to us, minus associated costs and transaction fees. However, if a customer intentionally misleads us, any deposit paid will be forfeited.


Whether you are joining one of our trips or traveling independently, securing a well-rounded travel insurance plan is essential. We can recommend IATI Insurance, here is why:

  • IATI provides coverage for countries where most Foreign Advisories advise against all travel, such as Syria, Iraq, Yemen, and so on.
  • IATI offers insurance for trips up to one year, ideal for long-term travelers.
  • IATI provides coverage for almost all nationalities, including senior citizens.
  • IATI offers a wide range of plans, from adventure to family coverage, and even road trips.

Explorers of Taste WANA can benefit from a 5% discount.


TASTE WANA hereby declares that we bear no responsibility for any damages, including emotional distress, mental suffering, or psychological injury, incurred by our customers under any circumstances. We do not accept liability for incidents such as delays, losses, accidents, personal injuries, political unrest, sickness, medical expenses, or property damage occurring before, during, or after any tour.

Therefore, we strongly advise all customers to obtain comprehensive travel insurance coverage to protect themselves and any dependents traveling with them against potential risks. It is the customer’s responsibility to ensure that their insurance policy includes adequate coverage for medical and health expenses related to injuries or sudden illnesses during the tour, 24-hour emergency service and assistance (including repatriation if unable to continue the tour due to illness), cancellation and curtailment, lost and stolen possessions, and personal liability. All claims must be directed to the customer’s insurers.

Customers are required to comply with local laws and regulations at all times during any tour. In the event of a breach of local law, we will not be held responsible in any way, and the customer will be solely responsible for any consequences, financial or otherwise, resulting from their actions.

Furthermore, customers must adhere to the guidance, company rules, and local laws of the country they are visiting throughout the tour. We reserve the right to expel, without refund, any customers who refuse to abide by company policies or violate local laws.

We retain full discretion to change or amend all itineraries on a case-by-case basis, depending on the situation on the ground. In such cases, we will always provide a suitable replacement.

If for any reason a client does not complete any portion of their tour or abandons their scheduled tour after departure, no refund shall be given, nor will any credit be provided towards future travel.

Clients are accepted on the understanding that they fully accept, appreciate, and understand the potential risks associated with any tour, agreeing to assume them voluntarily. They recognize the personal responsibility involved and understand the company’s limitations of liability as outlined here. We emphasize that clients are expected to stay informed about the current situations in the countries they are visiting and make informed decisions accordingly.

Furthermore, clients acknowledge and consent to the company and its affiliates taking photographs or videos during the tour for promotional purposes. Emergency contact details and any relevant medical information provided by clients will be used to assist in case of emergencies during the tour.

Clients agree to abide by the code of conduct outlined by TASTE WANA, respecting local customs, fellow travelers, and tour guides throughout the duration of the tour.

In the event of disputes between clients and the company, both parties agree to resolve them through arbitration or mediation.

If any provision of this waiver is found to be invalid or unenforceable, the remaining provisions will still apply.

Clients acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this waiver before participating in any tour organized by TASTE WANA.

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